A vacancy exists for an EWP Clinical Case Manager within Life Health Solutions, based at the Head Office in Rosebank. The EWP Clinical Case Manager will be reporting to the EWP Team Leader. The successful candidate will be responsible for providing quality emotional consultation and counselling with Employees telephonically, as well as attending to and receiving overflow calls within the team. The role will require the referral, management and follow-up on referrals to the EWP Practitioners network and ensure services are in line with the clients’ service level benchmarks. The compiling of reports and risk management are also important aspects in this position.

Critical Outputs
Provide quality emotional telephone counseling and consultation services to relevant stakeholders
Demonstrate appropriate consultation methodologies that are efficient, customer focused and professional, as well as aligned to clinical protocols provided by Life Health Solutions
Link, and follow-up on face to face referrals to the EWP Practitioners network and ensure resolution within the service level benchmarks
Maintain up to date knowledge of client companies’ Service Level Agreements as well as internal systems, policies and procedures
Consider appropriate care methodology when providing solution plans (Channel of Care)
Ensure that information is shared with respect to best practice standards of ethical behavior and confidentiality
Managing any risks, contain employees, and ensure appropriate care resolution
Demonstrate consistent and accurate recording of case data
Activate support for stakeholders requesting legal and/or financial wellness interventions
Activate support for stakeholders requesting health or medical advice related interventions
Compile proof of counselling attendance for clients who attended face to face or virtually therapy, upon requests and in line with the Life Health Solutions protocols
Undertake Manager/HR/Occupational Health consultations
Arrange and refer group interventions post trauma

Requirements

Clinical or counseling related qualification (Master’s degree in Psychology/Social Work / Registered Counselor)
2 years of experience in relevant Human Sciences field or within Employee Wellness
Annual professional registration with the relevant statutory body (HPCSA; SACSSP)

Competencies

Good knowledge and understanding of ethics and codes of conduct within the field of psychology, social work; counseling and employee wellness services
Exceptional written and verbal communication skills to enable clearly consolidated reports and feedback to relevant stakeholders
Good interpersonal skills and analytical abilities
Ability to work independently and proactively, as well as being an integral member of a skilled team
Ability to apply clinical skills and knowledge in employee wellness services
Ability to work in a high pressured, fast paced environment
Excellent administrative and organisational skills,
Ability to multi-task and interact professionally with clients and colleagues
Strong customer service focus; ability to understand/anticipate customer needs
Confidentiality and integrity
Align with operational requirements of the business
Excellent written communication skills

Please send your resume/CV