Description

Ocean Basket Plattekloof is looking for a New, Young, Vibrant and dedicated FoH Manager. Its time for a new journey!!

Key Responsibilities:

● Staff Management and Training:

○ Lead, motivate, and supervise front-of-house staff (waiters, runners, hosts, bartenders, etc.), ensuring consistent high service standards.

○ Train and onboard new employees, providing ongoing coaching and development.

○ Conduct regular performance reviews and provide constructive feedback.

○ Manage employee schedules to ensure adequate staffing levels.

● Guest Relations:

○ Ensure all guests are greeted promptly, treated with respect, and receive an exceptional dining experience.

○ Resolve guest complaints and issues in a professional and efficient manner, striving for guest satisfaction.

○ Maintain a strong relationship with repeat customers and handle VIP guests with care.

● Operational Management:

○ Oversee daily operations of the dining room and bar areas to ensure smooth service and cleanliness.

○ Ensure compliance with all health, safety, and sanitation regulations.

○ Collaborate with kitchen staff to ensure timely and accurate food service.

● Financial Management:

○ Must be able to do cash ups, handling with petty cash when needed.

○ Monitor daily sales and report any discrepancies.

○ Process payments.

● Event Planning and Execution:

○ Coordinate special events, private parties, and reservations, ensuring everything runs smoothly.

○ Work with the marketing team to promote events, ensuring proper preparation and guest satisfaction.

○ Supervise event staff and ensure seamless execution.

● Communication and Collaboration:

○ Foster effective communication between front-of-house and back-of-house teams to ensure efficient operations.

○ Provide input to the General Manager for strategy development and operational improvements.

○ Attend regular staff meetings to ensure alignment on restaurant goals and performance.

Skills and Qualifications:

● Proven experience as a Front of House Manager or similar role in a fast-paced restaurant environment.

● Strong leadership and interpersonal skills with a focus on customer service.

● Ability to handle stressful situations with grace and professionalism.

● Strong organizational and multitasking abilities.

● Excellent written and verbal communication skills.

● Familiarity with MICROS systems and Dineplan.

● Knowledge of food safety and health regulations.

● Flexibility to work evenings, weekends, and holidays as required.

● A passion for hospitality and creating memorable guest experiences.

● Sushi experience will be a big Bonus

Please Send your resume/CV