Description

Location: Cape Town
Employment type: Full-time
Reports to: Restaurant Manager / Front-of-House Manager

ABOUT THE ROLE

We are seeking a warm, professional and highly organised Hostess/Host to join the front-of-house team at a high-end restaurant.

As the first and last point of contact for guests, you will play a key role in creating a welcoming, seamless and memorable dining experience. The ideal candidate combines genuine hospitality with excellent communication, attention to detail and confidence in managing a busy reception and reservations operation.

KEY RESPONSIBILITIES

• Welcome guests, confirm reservations, escort them to their tables and ensure every arrival and departure feels personal and considered.
• Manage reservations, confirmations, amendments, cancellations, walk-ins and waiting lists accurately.
• Coordinate table allocations with management and service teams, balancing bookings, guest preferences and table readiness.
• Respond professionally to telephone, email and in-person enquiries regarding menus, reservations, policies and special events.
• Record and communicate guest preferences, special occasions, dietary requirements and accessibility needs.
• Maintain clear communication with managers, servers and the kitchen regarding arrivals, booking changes and special requests.
• Communicate waiting times clearly, handle guest concerns calmly and escalate issues when required.
• Maintain an immaculate reception area and accurate, confidential guest and reservation records.

REQUIREMENTS

• Previous experience as a Hostess, Host, Reservations Coordinator or Guest Relations professional, preferably within a high-end restaurant, boutique hotel or luxury hospitality environment.
• Excellent verbal and written communication skills and a professional telephone manner.
• Strong organisational skills with the ability to remain calm during busy service periods.
• A genuine passion for attentive, personalised hospitality.
• Professional presentation, reliability, punctuality and a collaborative approach.
• Confidence using reservation systems, email and basic computer applications.
• Availability to work evenings, weekends and public holidays.

Please Send your resume/CV