Description

Key Responsibilities: NB - CANDIDATE MUST HAVE STARTED AT ENTRY LEVEL AND WORKED THEIR WAY IN ALL AREAS AND RANKS AND GAINED EXPOSURE IN MULTIPLE HOTEL DEPARTMENTS.

Assisting the General Manager in his day-to-day operations of the resort

Ensuring compliance with all relevant safety codes, regulations, and industry standards.

Conducting regular inspections to identify needs, safety concerns, and

opportunities for improvement.

Assign duties to the HOD’s and observes performance to ensure adherence to

the Resort policies and established operating procedures.

The Management of the performance of all staff and contract personnel

employed at the property.

Monitor guest feedback on social media and Online review platforms such as,

Facebook, Trip Advisor, Google, and Hotel surveys.

Initiate internal audits and implement continuous improvement strategies.

Receive and resolve guest complaints and queries.

The implementation and management of guest services, entertainment programs

and other guest facilities to the standards determined by the employer from time to time.

The implementation of all systems, facilities and structures as determined by the

employer from time to time.

The management and reporting on all such areas as determined by the

Employer’s policy and procedures.

Competencies Required

Strong financial acumen and administration skills proven experience as a Deputy

General Manager or in a senior management role within the hospitality industry, preferably in a resort or hotel setting.

Strong leadership, communication and interpersonal skills.

Excellent communication skills (verbal and written)

Strong Project Management skills

Decision making and problem solving.

Financial acumen with experience in budgeting, forecasting, and cost control.

Ability to develop and execute strategic plans to drive business growth and

enhance guest satisfaction.

In-depth knowledge of hospitality operations and industry best practices.

Excellent problem-solving skills and the ability to handle pressure.

A passion for delivering exceptional guest experiences and a commitment to

excellence.

Benefits include:

Market Related Salary R25-R35K

LIVE IN

Benefits – Medical aid and Provident Fund

Ages to apply 25-35 yrs old

Please Send your resume/CV