The vacancy exists for an Inbound Credit Controller for the Call Centre, based at Life Healthcare Head Office in, Oxford Park, reporting to Tracy Van Nierkerk – Call Centre Supervisor.

The successful candidate should have strong business acumen and the ability to coordinate, implement and sustain the credit control process through empowering and influencing.

Critical Outputs
Ensuring accurate and efficient administration of the credit control function.
Ensure all calls are managed within the SLA
Good telephonic etiquette
Includes the responsibility and functions for more than one business unit
Ensure all queries are resolved
Develop sound relationships with both internal and external customers including patients, funders, doctors and private patients.
Compliance with working procedures and quality requirements.
Effective verbal and written communication skills.
Knowledge Reconciliation
Must have an eye for details
Skilled customer service Agent
Professionalism and first call resolution
Effective Communication
Creating a positive impression to enhance customer satisfaction

Requirements

Qualification – Grade 12
Must have 3 years and over credit control and Call Centre, experience (either at a medical aid or in a hospital)
Must have experience in the Healthcare environment
Ability to work within a pressurized environment
Understanding of the Private Healthcare industry, its challenges and role players
Computer proficiency
Must have Call Centre Experience

Competencies

Problem-solving, analysis and judgement
Resilience
Engaging diversity
Verbal & written communication skills
Drive & energy
Building relationships
Customer responsiveness
Leading by example
Ethical behavior
Excellence orientation

Please send your resume/CV