IT Support Technician

at Key Recruitment
Published July 3, 2022
Location Cape Town, South Africa
Category Computer & IT  
Job Type Full-Time  

Description

 

Job Description

 

IT Support Technician

 

Our client is a South African technology company, that creates global software solutions for the food & beverage industry. They own and create all there our software and employ the best minds in the industry

 

They are looking for an IT Technician who will be responsible for delivering high quality IT support to the company, including providing in-house front line user support, procuring equipment, asset management and utilising external IT partners when required. The technician will be based at their office in Cape Town.

 

 

 

Responsibilities & Tasks

 

Procurement of equipment for new starters.

Ensuring timeous delivery of equipment.

Create and manage faulty hardware repair process.

Track and maintain device warrantees.

Setup new equipment including email, pwd creating and e-signatures.

Management company software licenses (Office, Slack, Jira etc).

General App user management (Slack, Jira).

PC Troubleshooting.

Frist point of contact for staff IT enquiries

Create, update, and maintain asset register

IT Policy Maintenance

PC Troubleshooting.

Actively participate as a member of a united and aligned team

Put our customers, stakeholders, and the community at the heart of all decision making

Seek opportunities for self-development

Keep up to date on industry trends and continually build your own capability.

 

 

Skills & Proficiencies

 

Microsoft Office 365

Adobe Suite

Hardware installation and Troubleshooting

Wide range of technical knowledge across hardware, software and networks

Problem solving

Patience

Active listening and communication ability

Conflict resolution

Team player

Basic understanding of front-end development (advantageous)

HTML

CSS

JavaScript

jQuery

 

 

Qualifications and Experience

 

Qualification in IT/Computer Science.

Industry certifications: A+, N+, modern desktop administration

2 years of  experience in a similar role

 

Interested candidates can send their CVs

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