Description

We are a fast growing travel agency specializing in bespoke group travel for corporate clients, schools, and niche leisure markets.
We are looking for a passionate and organized Junior Travel Consultant to join our remote team. If you love travel, have a knack for details, and possess the communication skills to liaise with clients and suppliers, we want to hear from you.

Role Overview

We are seeking a junior-level agent to handle the end-to-end booking process for our clients. You will be the person who turns our sales pitches into actual, bookable itineraries. This role requires a mix of technical know-how (booking systems/flights) and soft skills (client communication). As this is a remote position, you must be a self-starter who can manage your time effectively without direct supervision.

Key Responsibilities
1. Flight & Transport Bookings

Research, compare, and book complex flight itineraries (domestic and international) using Global Distribution Systems (GDS) or Online Booking Tools.

Secure the best value for money without compromising on client convenience (layovers, times, airline reputation).

Arrange ancillary transport such as airport transfers, car rentals, and rail tickets.

2. Itinerary Planning & Destination Knowledge

Build detailed, day-by-day travel itineraries based on client briefs (e.g., "A 5-day golf trip to Portugal" or "A 10-day school tour of Italy").

Stay updated on travel requirements for various destinations (visas, COVID-19 protocols, health advisories).

Make proactive suggestions to clients regarding excursions, hotels, and local experiences that fit their budget and interests.

3. Client Communication

Serve as the primary point of contact for clients during the booking process.

Communicate clearly and professionally via email, phone, and video calls.

Explain complex travel documents (e-tickets, vouchers, terms and conditions) to clients in simple, easy-to-understand language.

Handle pre-trip questions and provide emergency support (via phone) where necessary.

4. Administrative & Operational Support

Prepare quotes, invoices, and booking confirmations.

Maintain accurate client records in our CRM system.

Liaise with suppliers (hotels, tour operators, golf courses) to confirm bookings and special requests.

Monitor bookings for any schedule changes and proactively inform clients.

Qualifications & Requirements
Essential Skills:

Flight Booking Experience: Proven ability to navigate flight booking systems (GDS like Sabre/Amadeus is a bonus, but experience with consolidator platforms or complex manual booking is accepted).

Destination Knowledge: A strong geographical knowledge and familiarity with major tourist destinations worldwide. You should be able to recommend a "good area to stay" in Rome, Orlando, or Bangkok without Googling it for an hour.

Technical Requirements (Remote Specific):

Reliable high-speed internet connection.

Own computer/laptop with up-to-date security software

Please send your resume/CV