About the Role:

Shuttle Up is seeking a highly organised, assertive, and hands-on Manager to lead our Sales Administration and Control Room team. This role is critical to ensuring our 24/7 transport operations run like clockwork — from bookings, route planning and driver co-ordination to real-time tracking and client service delivery.

The ideal candidate will be responsible for managing a team of administrators and dispatch staff, optimising shift handovers, improving service delivery, and handling escalations with calm, confident leadership.

Key Responsibilities:

Oversee company financial administration, including budget monitoring, cost control, and supplier / client payments.
Coordinate marketing initiatives, social media presence, and client engagement strategies to support business growth.
Manage HR administration, including recruitment support, employee records, performance management, compliance and payroll.
Supervise and support the shift-based Sales Administrator team.
Oversee bookings, client liaison, vehicle tracking, and route planning operations.
Implement and maintain standard operating procedures for efficiency and consistency across all shifts.
Train, mentor, and discipline staff as required to maintain performance standards.
Handle client and driver escalations professionally and promptly.
Monitor KPIs and reporting on operational metrics.
Ensure smooth handovers between day and night teams.

Requirements:

3+ years of experience in transport/logistics operations, call centre/control room management, or administrative team leadership.
Strong leadership and interpersonal skills — able to lead with clarity and fairness.
Solid understanding of booking systems, dispatch logistics, and client service.
Excellent problem-solving abilities and calm under pressure.
Proficient in tracking tools, Microsoft Office, and cloud-based admin systems.
Ability to work rotational shifts (including weekends and nights when required).
A driver's license is essential – PrDP preferred.

Please send your resume/CV