Operations Administrator

at MPC Recruitment
Published May 26, 2022
Location Durban, South Africa
Category Administration  
Job Type Full-Time  


Job Description:


Our client in the financial services industry is looking for a Operations Administrator.

To provide administrative support to the regional office including compiling and validating application and FICA compliance, portfolio administration and providing general administrative support Key Duties Application and FICA Compliance:

  • To review applications by confirming documents received in line with the checklist of document required, reviewing completeness of the applications, identifying areas that are incomplete, resolving with the client where possible or hand over to Portfolio Manager for resolution daily
  • To review FICA compliance by opening a file, reviewing documents required and received against compliance requirements, identifying areas of concern, engaging with the client to resolve or escalating to the Portfolio Manager for resolution daily
  • To open hard copy and electronic files by confirming accuracy and completeness of application data, capturing data on the system and filing documents in the hard copy filing system daily and as required
  • To compile FICA file by collecting and collating documentation, confirming completeness of the file, following up on outstanding documentation and submitting files weekly and as required
  • To conduct credit checks on clients by submitting information to credit verification agency, following up on credit rating outcomes and forwarding feedback to Portfolio Managers and Credit Analyst weekly and as required
  • To prepare loan files by collecting and collating documentation, confirming completeness of the file, following up on outstanding documentation and submitting files weekly and as required
  • To update the audit report by receiving amendments and correcting information on the system, drawing the report and submitting weekly and as required General Administration:
  • To schedule meetings by identifying and communicating participants, booking times and updating in diaries daily
  • To complete meeting administration by compiling and distributing meeting packs, booking meeting venues, organising meeting equipment and catering and communicating with participants as required
  • To take minutes by capturing key discussions and decisions, development minutes and action lists, distributing for review and amendment and finalising as required
  • To maintain the contacts database by receiving and updating information, identifying outdated information and sourcing correct details and updating on the system monthly and as required
  • To support reporting by assisting in collection and collation of information and submitting to relevant parties as required
  • To administer supplier invoices by receiving invoices, securing approvals and submitting for payment weekly and as required
  • To follow up on supplier payments by liaising with finance and providing feedback to suppliers as required
  • To make travel arrangements by booking flights, accommodation and car hire, providing itineraries and addressing any travel queries and needs as required Portfolio Administration:
  • To support preparation of the portfolio management report by following up on outstanding information, supporting preparation of the files and submitting as required
  • To monitor client utility accounts by collecting accounts, identifying non-paying clients and providing feedback to Portfolio Managers and Legal and Compliance and following up on communication sent to clients monthly and as required Customer Support:
  • To support clients by receiving queries and requests, referring queries to the relevant parties, following up on progress of queries and providing feedback to clients daily and as required
  • To provide first level input to clients by outlining the company’s approach, providing relevant documentation and referring clients to the relevant Portfolio Manager or company team member daily and as required Reception:
  • To provide reception services by receiving and responding to incoming calls, screening the requests and either forwarding the call to the relevant person, providing the caller with the required information and taking messages and forwarding to the correct person daily
  • To receive visitors by understanding their requirements and referring them to the correct person, providing them with the relevant information and providing them with refreshments daily and as required
  • To support marketing initiatives by booking venues, facilitating décor, engaging with clients, assisting in preparation of venues, organising equipment and general administering of the events as required
  • To administer signage implementation by identifying new buildings that require signage and buildings where signage must be removed, providing information to Marketing, liaising with service providers to facilitate installation and removal of signage as required 20%:
  • Whatever it takes


  • A minimum of a Grade 12 is required
  • A minimum of 5 years working experience in administration or related fields is required
  • MS Office Intermediate


Interested candidates can send their CV

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