About the Role

As a Retail Floor Manager, you’ll be the driving force behind daily operations on the store floor — ensuring a high-performing sales team, top-tier customer experience, and efficient workflow. You’ll be hands-on
in managing staff, assisting customers, resolving issues, and making sure store
targets are met, especially in the fast-paced world of mobile phones and tech.

Key Responsibilities

Sales & Customer Service

Lead by example on the sales floor, actively engaging customers and closing sales

Support team in achieving and exceeding daily and monthly sales targets

Ensure upselling and cross-selling of mobile devices, accessories, and services

Handle escalated customer queries and complaints professionally

Team Leadership

Supervise, coach, and motivate the retail floor team

Manage daily staff schedules, floor coverage, and breaks

Train and onboard new team members in products and sales processes

Monitor team performance and provide regular feedback

Operational Excellence

Maintain a clean, organized, and visually appealing sales floor

Ensure all devices are live, functioning, and displayed according to guidelines

Monitor stock levels on the floor and communicate replenishment needs

Oversee the execution of in-store promotions and product launches

Systems & Reporting

Ensure POS and system accuracy for sales, exchanges, and inventory tracking

Assist with daily cash-up and reporting procedures

Complete shift and handover reports as required

Requirements & Skills

Qualifications:

Matric or equivalent required

Additional certification in retail, business, or management is an advantage

Experience:

2–3 years of retail experience (1+ year in a supervisory or leadership role)

Strong knowledge of mobile devices, brands, and cellular networks (preferred)

Skills & Attributes:

Confident leader with strong people-management skills

Sales-driven with excellent customer service skills

Tech-savvy, especially with smartphones, tablets, and accessories

Organized, detail-oriented, and able to work under pressure

Excellent communication and problem-solving abilities

Flexible to work weekends, public holidays, and shifts

Please send your resume/CV