An urgent vacancy for a Service Advisor has become available at a professional workshop in Cape Town. The successful applicant must have a minimum of 5 years’ motor industry experience and be fluent in both English and Afrikaans.

Contactable references will be required.

Position: Service Advisor

Location: Milnerton/Montague Gardens, Cape Town, South
Africa

Salary: Will be structured on an impressive basic salary
with commission Start Date: Immediately Work hours: Monday to Friday from 07:30
to 17:30

Duties, pre-requisites and core responsibilities:

• Provide exceptional customer service.

• Welcome customers to a warm, friendly environment.

• Provide quotes to customers and follow up on quotes
issued.

• Handle, respond to, and resolve all customer enquiries
efficiently and effectively.

• Translate customer-reported problems to Technicians and
the Workshop Manager.

• Follow up with the workshop and provide accurate feedback
to customers multiple times a day.

• Immediately inform customers of any delays, problems,
and/or additional work required.

• Order necessary parts from suppliers and ensure that they
are delivered to technicians on time.

• Ensure all vehicles are clean and tidy before collection.

• Describe all repairs and services performed to customers
when returning their vehicle.

• Complete and organise paperwork and update daily report
sheets in a timely and orderly manner according to company procedures.

Minimum requirements:

• Experience in an after-market workshop will be an
advantage.

• Minimum of 5 years’ experience

• Fluent in English and Afrikaans.

• Reliable and presentable with a minimum of 5 years
experience

• Driver’s license.

• Good communication and multi-tasking skills.

• No criminal record.

• No lawful termination or dismissal at any previous
employer/s.

Please send your resume/CV