Description

Exciting Opportunity for a Service Assistant in the motor industry:

Are you young, driven and thrive in a fast-paced environment where your energy, personality, and customer service skills directly impact your success? Then we have the perfect role for you. Autoworks is looking for dynamic Service Assistants for their Autoworks Branches in Salt River, Milnerton and Stikland, Cape Town.

Autoworks is an upmarket vehicle service and repair centre committed to excellence. We pride ourselves on delivering premium customer service and top-quality workmanship. We are looking for confident, customer-focused individuals who can ensure every client receives a professional, friendly, and seamless experience.

The Service Assistants will be responsible for ensuring the smooth and efficient operation of customer service. This includes managing customer interactions, handling administrative tasks, and overseeing the front-of-house area.

Requirements and Skills:

· Matric or equivalent qualification.

· Proficient in English (both written and spoken).

· Previous experience in customer care.

· Computer literate.

· Ability to thrive in a fast-paced, target-driven environment

· Energetic, self-motivated, and confident

The successful candidate will be responsible for the following:

Greet and assist Autoworks customers in a professional and friendly manner.
Answer phone calls, respond to inquiries, and relay information between customers and the technical team.
Book and schedule customer appointments or service requests in a timely manner.
Prepare, issue, and follow up on service estimates or quotes.
Prepare and send invoices to customers.
Update and monitor the status of ongoing jobs, ensuring timely completion and customer satisfaction.
Order, receive, and return parts as necessary for service jobs.
Organise drop-off services.
Offer refreshments and ensure customers are comfortable while they wait.
Maintain filing systems, handle general administrative tasks, and support team members as needed.
Conduct follow-up calls to ensure customer satisfaction, confirm bookings, and gather feedback.

Please send your resume/CV