Description

VACANCY: SERVICE RECEPTIONIST/SERVICE ADVISOR

Join our growing independent automotive repair centre

We are looking for a professional, organized and customer-focused Service Receptionist / Service Advisor to join our team.

This is a key customer-facing position responsible for ensuring a professional experience from the moment a vehicle is booked in until it is collected.

KEY RESPONSIBILITIES

Answering calls, WhatsApp enquiries and customer queries
Booking vehicles in for servicing and repairs
Welcoming customers and handling vehicle check-ins
Preparing and managing job cards
Discussing customer concerns and repair requirements
Communicating with technicians regarding vehicle faults and repair progress
Preparing estimates and obtaining customer approval
Keeping customers updated on repair progress
Coordinating vehicle collection and delivery
Processing invoices and payments
Following up with customers after completed repairs
Maintaining accurate customer and vehicle records
Assisting with the day-to-day administration of the workshop

THE IDEAL CANDIDATE

We are looking for someone who is:

Professional and well-presented

Friendly and confident when dealing with customers

Highly organised and detail-oriented

Comfortable working in a busy workshop environment

Able to communicate clearly with both customers and technicians

Computer literate and comfortable learning workshop management software

Able to work independently and take responsibility

Reliable, punctual and able to follow structured processes

EXPERIENCE

Strong customer-service, administrative and organizational skills are equally important.

POSITION

Service Receptionist/Service Advisor

Location: Port Elizabeth/Gqeberha

Employment: Full-timE

Remuneration R 5 500 – R 9 500 CTC

Please send your resume/CV