Description

Salary: R5,000 per month
Position: Full-time

Onyé Jewels is looking for a confident, well-spoken and organised Admin & Customer Service Assistant to join our team in Midrand.

This is primarily an administration and customer service role, with sales assistance forming a secondary part of the position when needed.

About the Role

The main focus of this position will be managing customer communication and supporting our day-to-day administration.

You will be responsible for responding to WhatsApp messages, social media enquiries and customer questions, ensuring that customers receive friendly, professional and prompt service.

When the admin workload is quiet or the store requires additional support, you will also assist our sales team and customers in-store.

Main Responsibilities

Respond to customer enquiries via WhatsApp and social media

Assist customers with product enquiries, orders and general questions

Manage and follow up on customer messages

Assist with social media communication and customer engagement

Process and assist with online orders

Perform general administrative duties

Keep customer information and records organised

Assist with stock-related administration when required

Assist customers in-store when additional support is needed

Support the sales team during busy periods

Help maintain a clean and organised store environment

Requirements

Must be between 18–30 years old

Matric / Grade 12 is required

Excellent written and verbal communication skills

Must be confident communicating with customers

Strong WhatsApp and social media skills

Good computer literacy

Must be organised and able to multitask

Excellent attention to detail

Friendly, professional and customer-focused

Must be reliable, punctual and responsible

Previous admin, customer service or retail experience will be an advantage

The Ideal Candidate

We are looking for someone who is extremely good with people and communication, responds quickly, takes initiative and can manage multiple customer enquiries without becoming overwhelmed.

Please send your resume/CV