Two (2) vacancies exist for an Admissions Clerk at Life Flora Hospital reporting to the Admissions Supervisor, Sonja Rossouw. The successful candidate will contribute towards the optimal functioning of patient services by enabling smooth running and support in delivering quality patient care.

Critical Outputs
Greeting, welcoming, directing and announcing patients appropriately and professionally.
Be willing to listen, help and take action of all customer complaints
Performing general administration duties involved in the admission of patients.
Manage the accuracy of the admission process and the prevention of potential risk factors.
Assist patients with completion of admission information forms.
Capture patient details and procedures accurately.
Scanning documents into the system, i.e. referral letters, medical aid cards etc.
Booking patients for special procedures and supply pre-examination requirements to patients and units where necessary.
Confirm authorization for certain procedures.
Answering the telephone and resolve queries, or direct to relevant parties.
Manage payments made at reception and billing of patient accounts, where applicable.
Being aware of the patients’ status in the waiting area, i.e. examination completed and waiting for results etc.

Requirements

Grade 12
Receptionist and General administrative experience
Knowledge of hospital procedures and medical terminology will be an advantage
Knowledge and application of patient administration systems, policies and procedures
Computer literacy and proficiency in Microsoft Office (Excel, Word) is essential.

Competencies

Problem-solving, analysis and judgement
Resilience
Engaging diversity
Verbal & written communication and presentation
Influencing
Action orientation
Building relationships
Customer responsiveness
Organisational awareness