Description

Kendrick Recruitment is seeking an experienced and proactive Assistant Reservations Manager to join a luxury property group in Cape Town.

This role combines hands-on travel design, team supervision, systems governance, and commercial accountability, ensuring operational efficiency, service excellence, and consistent brand delivery across all markets.

Key Responsibilities

Travel Design & Guest Experience

* Research, design, and curate high-end itineraries for B2B and B2C guests
* Support Travel Designers in crafting seamless, guest-focused journeys across all properties
* Maintain expert knowledge of all destinations and third-party products
* Review complex or high-value bookings for operational feasibility and guest alignment
* Identify upsell and cross-sell opportunities
* Approve discretionary discounts within authorised thresholds and ensure internal compliance
* Step into full managerial capacity in the absence of the Head of Reservations
* Collaborate closely with Operations and other teams to ensure seamless guest experiences
* Book domestic and international flights and third-party services
* Manage peak period inventory strategically, considering logistics and operational constraints

Experience, Qualifications & Competencies

* Demonstrated experience in a comparable leadership role within luxury hospitality, safari, or high-end travel
* Excellent written and verbal communication skills
* Proven track record in delivering accuracy and attention to detail
* Motivated and determined to meet and exceed sales and performance goals
* Demonstrated excellence in proactive customer service
* Strong negotiation, planning, and organisational skills
* Creative, initiative-driven, and solutions-focused
* Team player who shares knowledge and learning with others
* Professional with a positive and approachable attitude
* Ability to build and manage relationships with diverse clients and cultures
* Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
* Genuine passion for luxury travel
* Flexible to work varying hours as required
* Knowledge of Res Request, Safari Portal, and HubSpot advantageous

Please send your resume/CV