A vacancy exists for an IT Change & Release Manager, based at Life Healthcare Head Office, reporting to the Head of IT Service Delivery.

Job Summary: The successful candidate will be responsible for managing the process of documenting and mitigating the risk of moving, adding, removing, deleting, modifying or supplementing infrastructure or software in LHC as well as translating the impact of requested changes & releases to the policy.

This individual possesses great communication skills and able to lead and motivate cross-functional teams, must be organized, reliable and results-orientated with the goal to drive the stability of systems across IT.

Critical Outputs
Define and agree on change & release models and standards
Identify, develop, maintain and improve the change & release management software process
Monitor compliance to the change & release management process
Chair the Change Advisory Board (CAB) and ensure that the CAB has the information needed to evaluate changes & releases
Evaluate all requests for change (CHGs) to determine the impact on business processes and IT services and to assess whether change will adversely affect the operational environment or introduce unacceptable risk
Ensure that changes are logged, prioritized, categorized, assessed, authorized, planned, and scheduled, and are introduced in a controlled and coordinated manner
Appropriately manage emergency changes to minimize further incidents
Manage the implementation of approved changes
Maintain a tracking and reporting system to document rejected changes, communicate the status of approved and in-progress changes, and completed changes.
Review and endorse implementation plans for compliance and communicate plans for compliance
Liaise with stakeholders and technical staff
Negotiate appropriate change windows with the business
Analyzing change & release key performance indicators, identifying problem areas, and implementing solutions to improve effectiveness
ITIL Process Implementation: Ensuring adherence to ITIL best practices for change & release management
Developing and enforcing change & release policies and procedures
Identifying, recommending, developing, and implementing end-user training programs for change & release management
Attending training seminars, conferences, and trade shows to broaden knowledge of change & release management
Participating in Incident & Problem management warooms and initiatives towards the implementation of long-term solutions

Requirements

Matric with minimum of 10 years’ experience in an IT Environment preferably within the healthcare sector
Advanced level IT qualification will be advantageous
ITIL @v4 Foundation certificate
Experience/ practitioner certification in Change Management
Experience with IT Service Management tools
Knowledge of deployment and implementation methodologies (Agile, EDM, Infrastructure etc.) or related technical change management experience
Experience in project management and knowledge of approaches, tools, and phases of project lifecycle
Sound knowledge of the software development lifecycle
Understanding of configuration management principles
Familiar with controls and audit compliance
Broad knowledge of business processes
Ability to produce efficient and effective processes

Competencies

Solid experience in Change & Release Management
Proven problem-solving in complex, multifaceted situations
Experience with process improvement initiatives and optimizing system performance
Demonstrated ability to develop and implement IT strategies and tools management processes
Excellent leadership, communication and interpersonal skills
Knowledge of IT industry best practices, compliance standards, and regulatory requirements
Exceptional interpersonal skills, with a focus on listening and questioning skills
Ability to absorb and retain information quickly
Ability to understand IT technical jargon and present it in a user-friendly language to non-technical staff and end users
Keen attention to detail
Proven analytical and problem solving abilities
Ability to effectively prioritise and execute tasks in a high-pressure environment
Exceptional customer service orientation
Stakeholder management and partnership

Please send your resume/CV