Description

Job Purpose:

The responsibility of the Junior Claims Administrator will be to communicate with customers, on all matters pertaining to fast track claims.

Responsibilities:

Liaise with customers and/or brokers on matters pertaining to windscreen and plumbingContacting
clients and arranging appointmentsAppointing of service providers to attend to claims, without delay, to assist
clients;
Authorize or decline claims;
Liaise with customers on any service-related issues;
Assisting with general administration duties;
Handling of queries relating to claims;
Processing of purchase orders on the internal system;
Liaise with internal divisions and regions where applicable on claims issues;
Monitoring the process of fast trackFollow up with service providers on the progress and completion of claims;

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty in a diligent and
accurate manner.

The requirements listed below are representative of the knowledge, skill and/or ability required.

Grade 12 (minimum requirement);
Candidates must be able to arrange transport to and from the workplace (own transport
preferred);
Must be computer literate (MS Office, Excel and Outlook);
Must have the ability to work in an organized manner, demonstrate good time
management skills and be able to prioritize accordingly;
Must be professional and have excellent communication skills (well spoken and
good listening skills), including good telephone skills;
Must have problem solving skills and able to responsibly deal with conflict in
a professional manner;
Ability to adapt to change and to work under pressure, within given timelines;
Must be analytical and attention to detail at all times is crucial in this
function;
Must be a team player with a positive, friendly and helpful attitude;
Must be customer service orientated and driven;
Fully bilingual will be advantageous

Please send your resume/CV